Refund & Cancellation Policy

1. Cancellation Before Computation Begins

If you need to cancel an order before structure preparation or simulation execution has started, contact info@reactormd.com with your RMD- order reference for a prompt review and refund assessment.

2. Active & Completed Computational Runs

Because molecular docking, GROMACS molecular dynamics simulations, and modelling workflows consume dedicated compute and engineering time once initiated, refunds after computation has begun or after final deliverables have been provided are evaluated on a case-by-case basis.

3. Technical Defects or Unrunnable Inputs

If a technical defect on ReactorMD's side prevents delivery of the agreed scope, or if uploaded inputs cannot be processed and no mutually agreed alternative workflow is possible, ReactorMD will work with you to re-run the study or issue an appropriate refund.

Contact for Order Review: Email info@reactormd.com with your order ID and account email.